EV Charging Operations Specialist | AI-Driven Troubleshooter

JOLT; San Francisco (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Long-Term Disability

401(k)

Parental Leave

Job summary

JOLT is expanding its EV charging network and digital media services in the United States. The Operations Specialist will troubleshoot hardware, monitor systems, and ensure reliable station performance while leveraging AI tools to optimize operations and customer outcomes.

Ideal candidates have a technical background with 1–3 years of hardware experience, strong communication, and a passion for green energy. You’ll collaborate across teams to deliver seamless service and proactive maintenance.

Qualifications

• Bachelor's degree or equivalent in a technical or engineering field.
• 1–3 years of experience with electrical or technical hardware systems.
• Experience providing product support with remote troubleshooting and AI-assisted optimization is a plus.

Responsibilities

• Troubleshoot hardware issues at JOLT EV charging stations.
• Monitor assets and remotely troubleshoot; manage key operating systems.
• Use AI tools to research, document, report and identify process improvements; work with teams to improve efficiency and customer satisfaction.

Skills

Bachelor's degree

Electrical/technical hardware

AI tools experience

Communication skills

O&M manuals interpretation

Self-learning

Problem solving

Green energy passion

Education

Bachelor's degree or equivalent in a technical or engineering field

Tools

AI tooling (Claude)

Job description

JOLT is expanding its EV charging network and digital media services in the United States. The Operations Specialist will troubleshoot hardware, monitor systems, and ensure reliable station performance while leveraging AI tools to optimize operations and customer outcomes.

Ideal candidates have a technical background with 1–3 years of hardware experience, strong communication, and a passion for green energy. You’ll collaborate across teams to deliver seamless service and proactive maintenance.