EV Charging Tech Support Engineer

ChargeTronix; Tustin (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Life Insurance

401(k)

Dental insurance

Health insurance

Vision insurance

Job summary

ChargeTronix seeks an EV Charger Technical Support Specialist to diagnose and repair DC EV chargers. You will provide technical assistance to customers and field technicians, review tickets, troubleshoot issues, and ensure customer satisfaction. Strong communication and electrical systems knowledge are essential for this fast-paced role.

Responsibilities include guiding installation, performing software updates, and collaborating with cross-functional teams. Domestic travel will be required.

Qualifications

• Bachelor’s degree in electrical engineering or related field preferred but not required.
• Strong understanding of hardware and PCB functionality.
• Hands-on experience with low voltage components (12v/24v).
• Experience in technical support or field service, preferably in EV industry.
• Understanding of electrical systems, including AC/DC power distribution.

Responsibilities

• Provide technical support to customers and field technicians for EV charging equipment.
• Diagnose issues remotely and provide effective solutions.
• Assist installation, configuration, and software updates for EV charging stations.
• Maintain records of customer interactions and resolutions in CRM/ticketing system.
• Collaborate with engineering, product management, and sales on complex issues and product improvements.
• Travel domestically as needed.

Skills

Customer focus

Communication

Hands-on troubleshooting

Independent worker

Education

Bachelor’s degree in electrical engineering

Tools

Diagnostic tools

Linux

Networking basics

Job description

ChargeTronix seeks an EV Charger Technical Support Specialist to diagnose and repair DC EV chargers. You will provide technical assistance to customers and field technicians, review tickets, troubleshoot issues, and ensure customer satisfaction. Strong communication and electrical systems knowledge are essential for this fast-paced role.

Responsibilities include guiding installation, performing software updates, and collaborating with cross-functional teams. Domestic travel will be required.