EV Charging Client Success Manager

Zero Impact Energy; Huntington Beach (CA); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Dental insurance

Job summary

Zero Impact Solutions in Costa Mesa, CA, is seeking a Client Relationship Manager to communicate project updates and manage client expectations. You will work closely with Sales, EVSE support, and engineering teams to track progress and serve as the primary client contact.

After installation, you will suggest upgrades and billing updates to clients. The role requires a background in sales or customer service, with strong communication and project management skills.

Qualifications

• Bachelor’s degree in business administration, marketing or a related field.
• 1-3 years experience in client service, sales, or a related field.
• Demonstrates a keen business acumen, proficient in prioritization, and makes informed judgment calls when necessary.
• Dedicated to achieving excellence - consistently performs duties at the highest level of performance.
• Strong written and verbal communication, coupled with strong organizational and interpersonal abilities.
• Proficient engaging effectively with individuals at all levels, including C-level executives.
• Shows professional and suitable demeanor when handling sensitive information.
• Collaborative and works effectively within a team environment.
• Exceptional multitasking and problem-solving skills.
• Comfortable reporting and presenting information.
• Experience with Microsoft Office Suite and CRM software.

Responsibilities

• Identify client needs and provide appropriate solutions.
• Proactively provide regular project status updates, including construction-related updates.
• Develop and maintain relationships with existing clients while building relationships with prospective clients.
• Partner with the sales team to develop proposals for additional services and installations.
• Analyze client feedback to identify trends and opportunities for improvement.
• Respond to client inquiries and address concerns in a timely and professional manner.
• Promptly escalate concerns to your supervisor and collaborate with other departments to resolve project issues.
• Advocate on behalf of clients to ensure effective coordination between internal teams and external project stakeholders.
• Schedule and facilitate regular client meetings, make time-sensitive phone calls, and provide email updates.
• Guide clients through contracts, diagrams, documentation, and new procedures.
• Following project completion, ensure successful installations by providing billing recommendations, conducting market research, and routing concerns to the appropriate departments.
• Maintain a positive and professional attitude at all times.
• Perform additional duties as assigned.

Skills

Client service

Sales

Project management

Communication

Education

Bachelor’s degree in business administration, marketing or a related field

Tools

CRM software

Microsoft Office Suite

Job description

Zero Impact Solutions in Costa Mesa, CA, is seeking a Client Relationship Manager to communicate project updates and manage client expectations. You will work closely with Sales, EVSE support, and engineering teams to track progress and serve as the primary client contact.

After installation, you will suggest upgrades and billing updates to clients. The role requires a background in sales or customer service, with strong communication and project management skills.