Client Relationship Manager

Zero Impact Energy Group; Santa Ana (CA); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Dental insurance

Job summary

Zero Impact Solutions in Costa Mesa, CA, is seeking a highly motivated Client Relationship Manager. This in-office role runs Monday–Friday, 8:30 AM to 5:00 PM, coordinating with sales, EVSE technical support, and engineering teams to keep clients informed and projects on track.

You will track progress, advise on upgrades, support billing updates, and identify new charger installation opportunities, leveraging your communication and project-management skills.

Qualifications

• Bachelor’s degree in business administration, marketing or a related field.
• 1-3 years experience in client service, sales, or a related field.
• Strong written and verbal communication with organizational abilities.
• Proficient engaging with individuals at all levels, including executives.
• Experience with Microsoft Office and CRM software.

Responsibilities

• Identify client needs and provide appropriate solutions.
• Proactively provide regular project status updates to clients.
• Develop and maintain relationships with existing and prospective clients.
• Partner with the sales team to develop proposals for additional services.
• Analyze client feedback to identify trends and improvements.
• Respond to inquiries and address concerns promptly.
• Coordinate with internal teams to resolve issues and ensure smooth projects.
• Schedule client meetings and provide email updates.
• Guide clients through contracts and documentation.
• Provide billing recommendations and assist with project completions.

Skills

Client service

Sales

Project management

Communication

CRM software

Microsoft Office

Education

Bachelor’s degree in business administration, marketing or a related field

Tools

CRM software

Microsoft Office Suite

Job description

Benefits

• Health insurance
• Paid time off
• Training & development
• Dental insurance

WHO WE ARE

We are an end-to-end Renewable Energy provider. We offer products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage, Hydroponic farming and Rain Water/Grey Water collection systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. If you are passionate about the EV industry and working with awesome teams in a fast-growing company, we want to speak with you! Join us in making a meaningful impact!

JOB SUMMARY

This role is in-office, Monday - Friday, 8:30 AM to 5:00 PM in Costa Mesa, CA. We are on the lookout for highly motivated individuals with a background in sales or customer service, coupled with excellent communication and project management skills. As a Client Relationship Manager, your primary responsibility will be to communicate updates and expectations to clients. Collaborating closely with sales, EVSE technical support, and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. Once the project is complete, you will ensure the installation remains successful by providing recommendations for upgrades, billing updates, etc. To further the business, you will also provide recommendations for charger upgrades and installations at new sites. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry.

ESSENTIAL FUNCTIONS

• Identify client needs and provide appropriate solutions.
• Proactively provide regular project status updates, including construction-related updates.
• Develop and maintain relationships with existing clients while building relationships with prospective clients.
• Partner with the sales team to develop proposals for additional services and installations.
• Analyze client feedback to identify trends and opportunities for improvement.
• Respond to client inquiries and address concerns in a timely and professional manner.
• Promptly elevate concerns to your supervisor and collaborate with other departments to resolve project issues.
• Advocate on behalf of clients to ensure effective coordination between internal teams and external project stakeholders.
• Schedule and facilitate regular client meetings, make time-sensitive phone calls, and provide email updates.
• Guide clients through contracts, diagrams, documentation, and new procedures.
• Following project completion, ensure successful installations by providing billing recommendations, conducting market research, and routing concerns to the appropriate departments.
• Maintain a positive and professional attitude at all times.
• Perform additional duties as assigned.

QUALIFICATIONS

• Bachelor’s degree in business administration, marketing or a related field
• 1-3 years experience in client service, sales, or a related field
• Demonstrates a keen business acumen, proficient in prioritization, and makes informed judgment calls when necessary
• Dedicated to achieving excellence - consistently performs duties at the highest level of performance.
• Strong written and verbal communication, coupled with strong organizational and interpersonal abilities.
• Proficient engaging effectively with individuals at all levels, including C-level executives.
• Shows professional and suitable demeanor when handling sensitive information.
• Collaborative and works effectively within a team environment.
• Exceptional multitasking and problem-solving skills.
• Comfortable reporting and presenting information.
• Experience with Microsoft Office Suite and CRM software.
• A track record of following through on commitments.
• Familiarity with the construction industry is a plus.

College Graduates are highly encouraged to apply!

Competencies

• Proficient in engaging effectively with individuals at all levels, including C-level executives.
• Shows a professional and suitable demeanor when handling sensitive information.

Physical Requirements

• Stand, walk, sit, talk, hear, type, and write.
• Reach with hands and arms, bend, stand on a stool, or climb, and use fingers and hands to feel objects, tools, or controls.
• Use standard office equipment such as computers, smartphones, printers, photocopiers, etc.
• Prolonged periods of sitting at a desk and working on a computer.
• Lift files and open desk drawers and filing cabinets.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.

AAP/EEO Statement

Zero Impact Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status or any other characteristic protected by federal, state, or local law, and will not be discriminated against on the basis of disability.

Job Type

Non-Exempt Hourly

Pay

$23.00 - $26.00

The above represents the expected range for this job requisition. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

Schedule

8-hour shift Mondays – Fridays

Ability to commute/relocate

Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting work (Required)