EV Experience Guide—Customer Liaison & Demonstrations

Rivian; Colma (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Insurance benefits (medical, dental, 1

401(k) plan

Job summary

Rivian is seeking a part-time to full-time Product Guide III in Colma, CA. The role focuses on welcoming customers, delivering memorable experiences, and driving engagement and loyalty through demonstrations, vehicle delivery, and brand storytelling.

The candidate should have 2+ years in customer service or related fields, a driver’s license, and the ability to work a flexible schedule including weekends. Strong product knowledge and CRM proficiency are essential.

Qualifications

• High School Diploma or equivalent required.
• 2+ years in customer service, automotive, or related field preferred.
• Valid driver’s license and ability to obtain licenses required in-state.
• Flexibility to work nights, weekends, and holidays; travel as needed.

Responsibilities

• Welcome, engage, and educate customers with a positive, inclusive experience.
• Achieve KPIs: leads, lead capture rate, lead-to-drive rate, sales orders, and NPS/satisfaction.
• Demonstrate products, conduct demos, and manage customer deliveries.

Skills

Customer service

Sales

POS

CRM

Google Workspace

Communication

Education

High School Diploma/GED

Tools

POS System

CRM

Job description

Rivian is seeking a part-time to full-time Product Guide III in Colma, CA. The role focuses on welcoming customers, delivering memorable experiences, and driving engagement and loyalty through demonstrations, vehicle delivery, and brand storytelling.

The candidate should have 2+ years in customer service or related fields, a driver’s license, and the ability to work a flexible schedule including weekends. Strong product knowledge and CRM proficiency are essential.