European Billing Analyst - Invoicing & Reconciliations

ibex; Palestine (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

ibex is seeking a Billing Analyst to manage monthly invoicing for a complex European-structured client base. You will ensure accurate billing, resolve queries, and support month-end processes within the Order to Cash team.

In this high-volume role, you’ll collaborate with internal stakeholders, maintain strong controls, and deliver timely, auditable billing data while upholding confidentiality and process improvements.

Qualifications

• Experience in a similar billing role.
• Knowledge of common accounting software.
• Ability to meet tight deadlines with accuracy.
• Ability to maintain confidentiality.

Responsibilities

• Ensure accurate and timely issuance of monthly usage invoices (power, remote hands, IP bandwidth and other units).
• Investigate and address Billing Queries raised by clients and internal customers.
• Research and resolve billing disputes promptly.
• Liaise with internal departments to resolve billing queries within SLAs.
• Pursue unidentified or unallocated cash and resolve variances.
• Submit credit memos with full documentation for approval.
• Ensure invoices are delivered accurately and on time to customers.
• Participate in month-end reconciliation and provide audit evidence.
• Highlight contractual terms not supported automatically by the billing system.
• Map and define billing processes with End Users and Operational Leads.
• Suggest areas for alignment and process improvement.
• Support billing initiatives and finance projects.
• Carry out ad hoc tasks for Billing Supervisor and Manager.

Skills

Billing processes

Customer service

Analytical skills

Attention to detail

Tools

Financial Force

Oracle

Yardi

MS Word

Excel

Outlook

Job description

ibex is seeking a Billing Analyst to manage monthly invoicing for a complex European-structured client base. You will ensure accurate billing, resolve queries, and support month-end processes within the Order to Cash team.

In this high-volume role, you’ll collaborate with internal stakeholders, maintain strong controls, and deliver timely, auditable billing data while upholding confidentiality and process improvements.