Billing Analyst

ibex; Palestine (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

ibex is seeking a Billing Analyst to manage monthly invoicing for a complex European-structured client base. You will ensure accurate billing, resolve queries, and support month-end processes within the Order to Cash team.

In this high-volume role, you’ll collaborate with internal stakeholders, maintain strong controls, and deliver timely, auditable billing data while upholding confidentiality and process improvements.

Qualifications

• Experience in a similar billing role.
• Knowledge of common accounting software.
• Ability to meet tight deadlines with accuracy.
• Ability to maintain confidentiality.

Responsibilities

• Ensure accurate and timely issuance of monthly usage invoices (power, remote hands, IP bandwidth and other units).
• Investigate and address Billing Queries raised by clients and internal customers.
• Research and resolve billing disputes promptly.
• Liaise with internal departments to resolve billing queries within SLAs.
• Pursue unidentified or unallocated cash and resolve variances.
• Submit credit memos with full documentation for approval.
• Ensure invoices are delivered accurately and on time to customers.
• Participate in month-end reconciliation and provide audit evidence.
• Highlight contractual terms not supported automatically by the billing system.
• Map and define billing processes with End Users and Operational Leads.
• Suggest areas for alignment and process improvement.
• Support billing initiatives and finance projects.
• Carry out ad hoc tasks for Billing Supervisor and Manager.

Skills

Billing processes

Customer service

Analytical skills

Attention to detail

Tools

Financial Force

Oracle

Yardi

MS Word

Excel

Outlook

Job description

As the Billing Analyst you have responsibility for a variety of duties for a complex structure of entities across Europe including correctly compiling regional billing data for invoicing, whilst ensuring all transactions are properly authorised and processed correctly onto the Company’s accounting systems. You enjoy working in a high-volume environment, have strong interpersonal skills and are a proven team player.

You have strong billing experience and a passion for building strong relationships with internal and external stakeholders. You are resilient by nature and familiar with being in a customer facing role. You are innovative and have the ability to think on your feet and work with minimal supervision.

With a can-do attitude and the ability to adapt to changing role requirements, you will be an integral part of the Order to Cash team. The ability to prioritize and excellent attention to detail is key for this fast-paced role.

This position will report to the Manager EMEA Billing

• Ensure accurate & timely issuance of monthly usage invoices, to include power, remote hands, IP bandwidth and other units, dependent on business requirements
• Promptly investigate and address Billing Queries raised by clients & internal customers and use the available tools to chase for resolutions from internal sources
• Research and resolve billing disputes in a timely manner
• Liaise with various internal departments to investigate and resolve billing queries in line with agreed SLAs.
• Ensure that any Unidentified or Unallocated Cash amounts are pursued and resolved in a timely manner
• Reconcile any variances and be able to explain the differences to the Billing and Cash Supervisor / wider finance community
• Submit credit memos for approval following appropriate company policies, with full supporting documentation
• Ensure invoices are delivered to customers accurately and in timely manner
• Participate in the month end reconciliation process
• Provide audit evidence per requests
• Highlight any contractual terms which are unable to be supported automatically by the billing system
• Work independently with End Users and Operational Leads to fully define and map such company processes and procedures, highlighting existing controls, potential risks and current issues
• Suggest areas for alignment and process improvement
• Support and participate in Billing initiatives as required
• Assist with various Finance projects
• Carry out ad hoc tasks as required by the Billing Supervisor & Manager

Education & Experience

• Proven previous experience in a similar role
• Knowledge of standard accounting packages (ideally Financial Force , Oracle, Yardi )
• Good problem-solving skills; a creative approach with the ability to develop new ideas
• Ability to produce work to a consistently high standard within tight deadlines
• Capability to work independently and as part of a team
• Ability to understand the importance of confidentiality and to ensure that confidentiality is maintained
• Demonstrated ability to operate software applications including MS Word, Excel (Intermediate), and Outlook

Other Skills & Abilities

• Flexible and adaptable, self-motivated and a pro-active worker
• Excellent communication skills, oral and written
• Ability to communicate effectively to a variety of audiences
• Ability to manage multiple priorities and work within limited time constraints
• Excellent analytic capabilities with attention to detail

Systematic & organised, with an ability to deliver to deadlines