Euc Technician/site It Support

Tata Consultancy Services; Phoenix (AZ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Discretionary Annual Incentive.

Comprehensive Medical Coverage

Job summary

Tata Consultancy Services in Phoenix, AZ seeks an Engineer in IT Asset Management to manage PC and mobile assets, conduct audits, and coordinate with vendors from onsite location.

You will handle end-to-end asset life cycle, including forecasting, receiving, shipping, maintenance, recycling, and recertification, using ServiceNow and Autopilot.

The role requires strong communication, hands-on technical skills, and willingness to work 100% on-site at the client location.

Qualifications

• Strong communication and interpersonal skills for IT Asset Management services.
• Experience managing PC and Mobile Assets in ServiceNow lifecycle stages.
• Ability to audit assets on-site with vendors and maintain stock rooms.

Responsibilities

• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle) with scheduling and recertification
• Windows/MAC/iPhone/iPad Fulfillment and Device Recertification
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation including Offboarding and Recycle
• Software Provision/Install Requests; Printer Configuration Requests
• Walkup, Deskside and Remote technical Support; Onboarding training
• AV Meeting Room support

Skills

Communication skills

Interpersonal skills

Vendor management

Asset lifecycle management

Training skills

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Windows Autopilot

Microsoft Office

Windows OS

iOS troubleshooting

Job description

Job Description

Must Have Technical/Functional Skills

• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer
• Must be working form site

Roles & Responsibilities

• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support

Generic Managerial Skills, If any

ITIL Trained/Certified, Dell Certified technician, Apple Certified technician

Salary Range: $55,000 - $65,000 per year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Phoenix, AZ

Function

TECHNOLOGY

Role

Engineer

ID

438212

Skills

Desktop

Salary Range

$55,000 - $65,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE