Euc Technician/site It Support

Tata Consultancy Services; Clearwater (FL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Discretionary Incentive

Medical Coverage

Family Leaves

Insurance options

Commuter Benefits

Training Reimbursement

Time Off & Holidays

Legal & Financial Assistance

Job summary

Tata Consultancy Services Limited is seeking an Engineer in TECHNOLOGY to manage IT hardware and software asset lifecycles from procurement to disposal. The role requires strong communication, asset tracking in ServiceNow, and hands-on support for servers, networks, and user devices on site in Clearwater, FL.

Responsibilities include asset inventory, fulfillment of PCs and mobile devices, lifecycle scheduling, and end-to-end recertification.

Qualifications

• Experience in IT hardware & software asset management services.
• Experience managing PC and mobile assets in ServiceNow and asset lifecycle awareness.
• Work with vendors for physical asset audits and stock rooms.
• End-to-end asset life management (forecasting, receiving, shipping, maintenance & recycling).
• Track lifecycle for warranty, refresh date and end-of-life information.
• Knowledge of ServiceNow, Windows Autopilot, Microsoft Office, Windows OS and iOS troubleshooting.

Responsibilities

• 100% work from office (client location).
• Asset inventory management (new device asset/import/physical stocking).
• PC fulfillment (new, break-fix and lifecycle) with scheduling and recertification (Autopilot/Reimage/Import).
• Windows/MAC/iPhone/iPad fulfillment and device recertification (Wipe/QA/Reload/Import).
• Accessory requests fulfillment and unknown device research/investigation.
• PC diagnostics and sanitation, recycling pickup requests incl. offboarding.
• Software provisioning/install requests, printer configuration, and return labels.
• Walkup, deskside and remote technical support (incident & request management).
• New hire onboarding training & orientation.
• AV meeting room support.

Skills

Desktop

Education

Bachelor of Computer Science

Tools

ServiceNow

Windows Autopilot

Microsoft Office

Windows OS

iOS troubleshooting

Job description

Must Have Technical/Functional Skills

• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer
• Must be working form site

Roles & Responsibilities

• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support

Generic Managerial Skills, If any

ITIL Trained/Certified, Dell Certified technician, Apple Certified technician

Salary Range: $60,000 - $65,000 per year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Clearwater, FL

Function

TECHNOLOGY

Role

Engineer

ID

434520

Skills

Desktop

Salary Range

$60,000 - $65,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE