EUC technician/Site IT Support

Tata Consultancy Services; Tempe (AZ); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage: Health & Dental

Family Leaves

401K Plan

Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services in Tempe, AZ seeks an IT Asset Management specialist to manage the full lifecycle of hardware and software assets, including forecasting, receiving, shipping, maintenance and recycling.

You will work 100% on-site at client locations, perform inventory, audits, and asset recertification, and collaborate with vendors while leveraging ServiceNow and Windows/Apple devices.

Qualifications

• Strong in Communication and interpersonal skills with IT hardware & software asset management experience.
• Experience in managing PC and mobile assets in ServiceNow and asset lifecycle stages.
• Vendor coordination for asset audits and stock rooms.
• End-to-end asset life management including forecasting, receiving, shipping, maintenance and recycling.
• Track lifecycle to maintain warranty, refresh dates and end-of-life information.
• Knowledge of ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting.
• Smart hands support for server and network devices.
• Train the Trainer program experience.

Responsibilities

• 100% Work from Office (Client location).
• Asset inventory management (New Device Asset/Import/Physical Stocking).
• PC Fulfillment and Lifecycle management including Autopilot/Reimage/Import shipping and receiving.
• Device Fulfillment (Windows/MAC/iPhone/iPad) and Device Recertification.
• Accessory Fulfillment and Unknown Device Research.
• Diagnostics & Sanitation, and Asset Offboarding (Recycle).
• Software Provision/Install, Printer Configs, and Return Labels.
• Walkup, Deskside and Remote technical Support and ticket escalations.
• New Hire onboarding training and orientation.
• AV Meeting Room support.

Skills

Asset Management

ServiceNow

Asset Lifecycle

Audit

Warranty Info

Windows AutoPilot

Microsoft Office

iOS Troubleshooting

Server & Network

Train the Trainer

Education

Bachelor of Computer Science

Tools

ServiceNow

Job description

• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer
• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation

Job Description

Must Have Technical/Functional Skills

• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer

Roles & Responsibilities

• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support

Generic Managerial Skills, If any

ITIL Trained/Certified, Dell Certified technician, Apple Certified technician

Base Salary Range : $55,000 to $60,000 Per Annum

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications:

BACHELOR OF COMPUTER SCIENCE