Euc Technician/site It Support

Tata Consultancy Services; Rosedale (MD); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Discretionary Annual Incentive.

Comprehensive Medical Coverage:Medical

Dental & Vision

Disability Planning & Insurance

401K Plan

Certification & Training Reimbursement

Time Off: Vacation & Holidays

Job summary

Tata Consultancy Services in Maryland is seeking an Engineer to manage IT hardware and software assets on-site at the client location. You will handle asset lifecycle, from procurement through recycling, and coordinate with vendors.

The role requires strong communication, ServiceNow asset management experience, and hands-on PC, Mac, and mobile device support. On-site work is mandatory, with a focus on accurate inventory and end-to-end lifecycle.

Qualifications

• Experience in IT hardware & software asset management services.
• Experience managing PCs and mobile assets in ServiceNow.
• Knowledge of asset lifecycle from forecasting to recycling.
• On-site work requirement.

Responsibilities

• Asset inventory management including new device asset and physical stocking.
• PC fulfillment and lifecycle scheduling with shipping/receiving assets.
• Device fulfillment for Windows/Mac/iPhone/iPad and asset recertification.
• Walkup, deskside and remote technical support with ticket management.
• New hire onboarding training and AV meeting room support.

Skills

Asset Management

ServiceNow

Windows OS Troubleshooting

iOS Troubleshooting

Microsoft Office

Vendor Coordination

Communication Skills

Desktop Hardware

On-site Work

Education

Bachelor's degree in Computer Science

Tools

Windows Auto Pilot

Job description

Must Have Technical/Functional Skills

• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer
• Must be working form site

Roles & Responsibilities

• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support

Generic Managerial Skills, If any

ITIL Trained/Certified, Dell Certified technician, Apple Certified technician

Salary Range: $60,000 - $65,000 per year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location: Rosedale, MD

Function: TECHNOLOGY

Role: Engineer

ID: 438388

Skills: Desktop

Salary Range: $60,000 - $65,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE