Euc Technician/site It Support

Tata Consultancy Services; New York (NY); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Discretionary annual incentive

Medical coverage (health)

Dental & vision coverage

401K plan

Training reimbursement

Vacation & holidays

Parental leaves

Job summary

Tata Consultancy Services Limited in New York is seeking an Engineer to manage desktop and mobile assets on-site, overseeing lifecycle from procurement to recycling. You will handle inventory, fulfillment, device configurations, and user support, working closely with vendors and internal teams.

The role requires strong communication, asset mgmt experience, and hands-on skills with ServiceNow, Windows Autopilot, and iOS troubleshooting.

Qualifications

• Strong communication and interpersonal skills for IT hardware & software asset management services.
• Experience in managing PC and mobile assets in ServiceNow and asset lifecycle stages.
• Experience coordinating with vendors for physical asset audits and stock rooms.
• End-to-end asset life management including forecasting, receiving, shipping, maintenance and recycling.
• Track lifecycle data to maintain warranty, refresh, and end-of-life information.
• Knowledge of ServiceNow, Windows Autopilot, MS Office, Windows OS and iOS troubleshooting.

Responsibilities

• 100% Work from Office at client location.
• Asset inventory management for New Device Assets, imports, and physical stocking.
• PC fulfillment (new, break-fix, lifecycle) incl. scheduling and recertification (Autopilot/Reimage/Import).
• Fulfillment for Windows/Mac/iPhone/iPad devices (break-fix, swap, unassign) and device recertification (wipe/reload).
• Accessory requests fulfillment and unknown device research/investigation.
• Software provisioning/installation requests and new printer configuration requests.
• Walk-up, deskside, and remote technical support (incident & request management).
• New hire onboarding training and orientation, AV meeting room support.

Skills

Desktop

Communication

Interpersonal skills

Vendor coordination

IT hardware & software asset mgmt

On-site work

Education

Bachelor of Computer Science

Tools

ServiceNow

Windows Autopilot

Microsoft Office

Windows OS

iOS troubleshooting

Job description

Job Description

Must Have Technical/Functional Skills

• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer
• Must be working form site

Roles & Responsibilities

• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support

Generic Managerial Skills, If any

• ITIL Trained/Certified, Dell Certified technician, Apple Certified technician

Salary Range: $60,000 - $65,000 per year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

new york city, NY

Function

TECHNOLOGY

Role

Engineer

ID

437316

Skills

Desktop

Salary Range

$60,000 - $65,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE