Euc Technician/site It Support

Tata Consultancy Services; Columbus (OH); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Discretionary Annual Incentive.

Comprehensive Medical Coverage

Family Support: Leaves

Insurance Options: Auto & Home

Certification & Training Reimbursement

Vacation, Time Off, Sick Leave & Holid

401K Plan, Performance Bonus

Job summary

Tata Consultancy Services in Columbus, OH is seeking an Engineer to specialize in IT asset management and service delivery within a technology environment. The role requires 100% on-site work at the client location and involves end-to-end asset life cycle tasks, audits, and support across devices.

The candidate will manage inventory, device fulfillment, and recertification, while also handling onboarding, AV room support, and incident management in a dynamic office setting.

Qualifications

• Experience in IT hardware & software asset management services.
• Experience in managing PC and Mobile assets in ServiceNow module and aware of different stages in asset management lifecycle.
• Ability to conduct physical asset audits and maintain asset stock rooms.
• End to end asset life management including forecasting, receiving, shipping, maintenance & recycling.

Responsibilities

• 100% Work from Office (Client location).
• Asset inventory management (New Device Asset/Import/Physical Stocking).
• PC Fulfillment and Lifecycle scheduling, including shipping/receiving Assets.
• Device Fulfillment (Windows/Mac/iPhone/iPad) and Recertification (Wipe/QA/Reload/Import).
• Accessory requests fulfillment and Unknown Device investigation.
• PC Diagnostics & Sanitation, recycle pickup requests including Offboarding.
• Software Provision/Install Requests, New Printer Configuration Requests, Return labels.
• Walkup, Deskside and Remote technical Support (Incidents & Requests).
• New Hire onboarding training and orientation.
• AV Meeting Room support.

Skills

Asset management

ServiceNow

Windows Autopilot

Microsoft Office

Windows OS

iOS troubleshooting

Server & Network support

Train the Trainer

Communication skills

Education

Bachelor of Computer Science

Tools

ServiceNow

Job description

Must Have Technical/Functional Skills

• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer
• Must be working form site

Roles & Responsibilities

• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support
• ITIL Trained/Certified, Dell Certified technician, Apple Certified technician

Salary Range: $55,000 - $60,000 per year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Columbus, OH

Function

TECHNOLOGY

Role

Engineer

ID

438486

Skills

Desktop

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE