EUC Lead: AI-Driven End User IT Services

Capgemini; United States; Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Healthcare programs

401(k) and Employee Share Ownership Plan

Paid time off

Paid parental leave

Job summary

A global technology firm located in New York, NY is looking for an End User Computing (EUC) Lead. This role involves coordinating staffing and service delivery while managing End User Computing teams in a hybrid working arrangement. The ideal candidate has extensive supervisory experience and is proficient in technology to enhance end-user productivity. With a focus on customer service, this position offers various employee benefits, including health and financial wellness programs.

Qualifications

• 3-5 years of direct supervisory experience.
• Ability to maintain professionalism under pressure.
• Experience with customer service and people management.

Responsibilities

• Coordinate staffing across assigned locations.
• Proactively manage SLA requirements.
• Build and maintain relationships with key tech staff.

Skills

Experience with technology to improve End user Experience & Productivity

Supervisory experience in service delivery

Large scale operations for IT field work

Exceptional communication skills

ITIL knowledge/experience

Tools

Active Directory

ServiceNow

Microsoft Office Suite

VPN connectivity

Mobile Device Management

Job description

A global technology firm located in New York, NY is looking for an End User Computing (EUC) Lead. This role involves coordinating staffing and service delivery while managing End User Computing teams in a hybrid working arrangement. The ideal candidate has extensive supervisory experience and is proficient in technology to enhance end-user productivity. With a focus on customer service, this position offers various employee benefits, including health and financial wellness programs.