EUC Lead: End-User Computing & Deskside Ops

Tata Consultancy Services; Kansas City (MO); On-site; USD 80,000 - 90,000; Full time

Job summary

Tata Consultancy Services in Kansas City, MO seeks an EUC Lead to manage End User Computing, Deskside Support, Field Services, and Workplace Technology. The role ensures high-quality end-user experience, SLA compliance, and continuous service improvement.

You will lead onsite Deskside Engineers, coordinate with offshore teams, and drive workforce planning, incident management, and coaching across the EUC portfolio.

Qualifications

• Leads EUC and deskside operations for end users.
• Manages incident, request, problem, change and asset processes.
• Monitors SLA/KPI performance and drives service excellence.
• Coordinates with offshore teams to ensure coverage.
• Coaches and mentors support engineers while guiding tech leadership.

Responsibilities

• Lead day-to-day EUC and Deskside Support operations.
• Ensure adherence to Incident, Request, Problem, Change, and Asset Management processes.
• Monitor SLA / KPI performance and drive operational excellence.
• Lead major incident coordination, escalations, and service restoration activities.
• Conduct operational reviews and implement service improvement initiatives.
• Provide coaching, mentoring, and technical leadership to support engineers.

Skills

EUC leadership

Deskside support

Incident & change management

SLA governance

Team leadership

Tools

Intune

Autopilot

Azure AD

SCCM/MECM

Microsoft 365

Job description

Tata Consultancy Services in Kansas City, MO seeks an EUC Lead to manage End User Computing, Deskside Support, Field Services, and Workplace Technology. The role ensures high-quality end-user experience, SLA compliance, and continuous service improvement.

You will lead onsite Deskside Engineers, coordinate with offshore teams, and drive workforce planning, incident management, and coaching across the EUC portfolio.