EUC Engineer: AI-Driven End-User Compute & Infra Support

CSC Cboe Services Company; Overland Park (KS); On-site; USD 90,000 - 130,000; Full time

Job summary

Cboe Global Markets is seeking an End User Computing (EUC) Engineer to support and optimize user devices and software across our global teams. The role focuses on automation, identity and access administration, and proactive issue resolution to keep enterprise systems running smoothly.

The successful candidate will have at least 3 years of IT experience, strong knowledge of Windows environments, and hands-on expertise with Entra ID/Azure AD, Intune, Teams, and Exchange Online.

Qualifications

• Minimum of 3 years of IT experience.
• Strong knowledge of Microsoft Windows 11 and Microsoft 365 products.
• Solid background in Microsoft Entra ID (Azure AD), Microsoft Intune, Teams, Exchange Online.
• Working knowledge of Windows Server, DNS, DFS, and DHCP.
• Experience in identity and access administration (Entra ID, Active Directory, group policies).
• Ability to build cooperative relationships with end-users of varying technical abilities.
• Experience using AI-assisted tools and scripting to automate processes.
• Excellent written and verbal communication; works well in a global team.

Responsibilities

• Provide day‑to‑day EUC support for Dell, Microsoft, and Apple workstations and laptops, Windows/macOS/Linux operating systems.
• Handle end‑user software provisioning, Azure/Intune configuration, and VPN/zero‑trust access solutions.
• Manage hardware/software procurement and asset management.
• Administer Entra ID/AD, group policies, DNS/DHCP, and domain controller operations.
• Evaluate and apply AI tools (e.g., Microsoft Copilot) to automate routine tasks and improve workflows.
• Collaborate with Information Security and other infrastructure teams on projects and urgent fixes.
• Train end‑users and communicate changes affecting them.

Job description

Cboe Global Markets is seeking an End User Computing (EUC) Engineer to support and optimize user devices and software across our global teams. The role focuses on automation, identity and access administration, and proactive issue resolution to keep enterprise systems running smoothly.

The successful candidate will have at least 3 years of IT experience, strong knowledge of Windows environments, and hands-on expertise with Entra ID/Azure AD, Intune, Teams, and Exchange Online.