EUC Lead: End-User Computing Operations & Team Lead

Tata Consultancy Services; Nashville (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Support Leave

401K Plan

Performance Bonus

Job summary

A leading IT services firm in Nashville, TN is seeking an experienced EUC Manager to lead onsite support operations, ensuring customer satisfaction and meeting SLA targets. Responsibilities include hands-on support for Windows environments, managing a team, and driving continual improvement of operational processes. Ideal candidate will have strong experience in End User Computing, ITSM tools, and team management. Compensation includes a competitive salary along with comprehensive benefits.

Qualifications

• Strong experience in End User Computing environments.
• Expert knowledge of Windows OS and hardware troubleshooting.
• Hands-on experience with ITSM tools.

Responsibilities

• Lead onsite EUC support operations and ensure targets are met.
• Provide hands-on support for desktop/laptop hardware.
• Review and enhance operational processes for improvement.

Skills

End User Computing environments

Windows OS troubleshooting

ITSM tools (ServiceNow)

SCCM

Intune

Active Directory

Endpoint management

Tools

Windows 10/11

Microsoft 365

VDI/Citrix/AVD

Job description

A leading IT services firm in Nashville, TN is seeking an experienced EUC Manager to lead onsite support operations, ensuring customer satisfaction and meeting SLA targets. Responsibilities include hands-on support for Windows environments, managing a team, and driving continual improvement of operational processes. Ideal candidate will have strong experience in End User Computing, ITSM tools, and team management. Compensation includes a competitive salary along with comprehensive benefits.