EUC Engineer: End-User Tech, AD/Azure & AV

Intercontinental Exchange; New York (NY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Life insurance

Paid time off

Job summary

Intercontinental Exchange, Inc. (ICE) is seeking an IT professional to join the End User Computing (EUC) team in New York.

You will onboard, train, and support users across Windows, Mac, and virtual environments, while maintaining effective incident management in ServiceNow. The role emphasizes hands-on hardware/software support, AD/Azure/Intune/Exchange Online administration, and collaboration with enterprise stakeholders to improve productivity.

Qualifications

• Bachelor’s degree in Computer Science, MIS, CIS, or related field.
• Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds.
• Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting.
• Experience with networking technology such as Cisco and Juniper.
• Experience with Windows OS, Mac OS, and Microsoft Office Suite.
• Knowledge of scripting and PowerShell preferred.
• Foundational understanding of AI-powered productivity and analytics tools.

Responsibilities

• Onboard and train new internal and external users in ICE's environment.
• Support and advance the global corporate computing environment.
• Support hardware, software, and network needs for Windows, Mac, and virtual environments.
• Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management.
• Deploy hardware and software including desktop and laptop imaging software and VoIP.
• Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists.
• Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP.
• Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.).
• Support broker and trading floor technology (New York based EUC analysts only).

Skills

PowerShell scripting

Networking (Cisco/Juniper)

Windows/macOS troubleshooting

Office 365 / Microsoft 365

Collaboration & communication

Education

Bachelor’s degree in Computer Science, MIS, CIS, or related field

Tools

Active Directory

Azure

Intune

Exchange Online

Windows OS

Mac OS

Microsoft Office Suite

Job description

Intercontinental Exchange, Inc. (ICE) is seeking an IT professional to join the End User Computing (EUC) team in New York.

You will onboard, train, and support users across Windows, Mac, and virtual environments, while maintaining effective incident management in ServiceNow. The role emphasizes hands-on hardware/software support, AD/Azure/Intune/Exchange Online administration, and collaboration with enterprise stakeholders to improve productivity.