EUC Engineer – Global IT Support for Windows & Mac

ICE Clear Europe Limited; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

A global financial services company in Atlanta is seeking a technical support specialist to onboard users and manage hardware/software needs. The successful candidate will support a dynamic environment across various platforms including Windows and Mac. Key responsibilities include user training, hardware provisioning, and troubleshooting conference technologies. A Bachelor's degree in a related field and experience with Active Directory and networking technologies are essential. Join a diverse team focused on innovative solutions and improving user productivity.

Qualifications

• Bachelor's degree in a related field required.
• Ability to lift 50+ pounds.
• Experience with Active Directory and Azure is critical.
• Knowledge of scripting and PowerShell preferred.
• Experience in a trading or financial environment is a plus.

Responsibilities

• Onboard and train new users in ICE’s environment.
• Support the global corporate computing environment.
• Manage hardware and software support needs.
• Troubleshoot conference room AV and video conferencing systems.
• Provision Active Directory and Exchange Online.

Skills

Active Directory

Azure

Windows desktop/server troubleshooting

Networking technology (Cisco, Juniper)

Microsoft Office Suite

Scripting and PowerShell

Multitasking

Time prioritization

Collaboration

Communication skills

Education

Bachelor’s degree in Computer Science, MIS, CIS, or related field

Job description

A global financial services company in Atlanta is seeking a technical support specialist to onboard users and manage hardware/software needs. The successful candidate will support a dynamic environment across various platforms including Windows and Mac. Key responsibilities include user training, hardware provisioning, and troubleshooting conference technologies. A Bachelor's degree in a related field and experience with Active Directory and networking technologies are essential. Join a diverse team focused on innovative solutions and improving user productivity.