EUC Support Engineer – Desktop & VDI Expert

KK Software Associates

Nashville (TN)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Job summary

A technology solutions provider based in Nashville, Tennessee is looking for a skilled technical support specialist. In this role, you will troubleshoot hardware and software issues for both on-site and remote users. Responsibilities include managing installations, upgrades, and configuring workstations, while ensuring adherence to ITIL processes for incident resolution. The ideal candidate will possess strong skills in technical support, asset management, and have experience with desktop environments on Windows and Mac. Competitive compensation and growth opportunities are provided.

Responsibilities

Resolve hardware/software issues for on-site or remote users, providing L1L2L3 support.
Install, upgrade, and configure workstations, laptops, and peripherals.
Manage virtual desktops, application streaming, and remote workforce platforms.
Adhere to ITIL processes for incident resolution and tracking.
Ensure timely deployment of OS updates and security patches.
Collaborate with high-priority users and provide deskside support.
Ensure seamless operation of desktop environments and user hardware.