End-User Computing Analyst — Global IT Support

Intercontinental Exchange Holdings, Inc.; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading global exchange operator is seeking a candidate to join their EUC team in Atlanta. The role involves onboarding and training new users, supporting hardware and software needs, and managing incidents. A bachelor’s degree in Computer Science or a related field is required, along with experience in Active Directory and networking. Collaboration, multitasking, and problem-solving abilities are essential. Candidates will work in a dynamic environment enhancing user productivity and efficiency.

Qualifications

• Experience with Active Directory and Windows troubleshooting.
• Knowledge of networking technology such as Cisco and Juniper.
• Ability to lift 50+ pounds.

Responsibilities

• Onboard and train new internal and external users in ICE’s environment.
• Support hardware, software, and network needs for Windows, Mac, and virtual environments.
• Manage tickets and incidents in ServiceNow.

Skills

Multitasking

Problem-solving

Collaboration

Communication

Time prioritization

Education

Bachelor's degree in Computer Science or related field

Tools

Active Directory

Azure

Intune

Exchange Online

Windows OS

Mac OS

PowerShell

Job description

A leading global exchange operator is seeking a candidate to join their EUC team in Atlanta. The role involves onboarding and training new users, supporting hardware and software needs, and managing incidents. A bachelor’s degree in Computer Science or a related field is required, along with experience in Active Directory and networking. Collaboration, multitasking, and problem-solving abilities are essential. Candidates will work in a dynamic environment enhancing user productivity and efficiency.