EUC Systems & End-User Tech Analyst

ICE; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

ICE is seeking a candidate to support the global corporate computing environment, assisting both in-office and remote users. Responsibilities include onboarding new users, managing ServiceNow tickets, and troubleshooting network and conference room technologies. A Bachelor's degree in Computer Science or related fields is required, alongside skills in Active Directory, Azure, and networking technologies. The ideal candidate will thrive in a collaborative, fast-paced environment typical of financial services.

Qualifications

• Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting.
• Knowledge of networking technology such as Cisco and Juniper.
• Knowledge of scripting and PowerShell preferred.

Responsibilities

• Onboard and train new internal and external users in ICE’s environment.
• Support and advance the global corporate computing environment.
• Manage tickets and incidents in ServiceNow.
• Troubleshoot and support conference room AV and video conferencing systems.

Skills

Active Directory

Azure

Intune

Windows desktop/server troubleshooting

Cisco networking

Juniper networking

Microsoft Office Suite

PowerShell

Communication skills

Multitasking

Education

Bachelor’s degree in Computer Science, MIS, CIS, or related field

Job description

ICE is seeking a candidate to support the global corporate computing environment, assisting both in-office and remote users. Responsibilities include onboarding new users, managing ServiceNow tickets, and troubleshooting network and conference room technologies. A Bachelor's degree in Computer Science or related fields is required, alongside skills in Active Directory, Azure, and networking technologies. The ideal candidate will thrive in a collaborative, fast-paced environment typical of financial services.