Desktop Support Technician

Sharp Brains; Carol Stream (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology support company in Carol Stream, Illinois is seeking a Hardware Technician to provide Level 1 end-user support for desktops, laptops, and peripherals. The ideal candidate will install, configure, and troubleshoot hardware and operating systems, support Windows and macOS environments, and perform IMAC activities. A strong customer-service focus is essential as the role includes both onsite and remote support to address user access issues and escalate complex problems when necessary.

Responsibilities

• Provide Level 1 end-user support for desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot hardware, operating systems, and standard applications.
• Support Windows/macOS environments, basic networking, and user access issues.
• Perform IMAC activities (Install, Move, Add, Change).
• Escalate complex issues to L2/L3 teams as needed.
• Deliver onsite and remote support with a strong customer-service focus.

Skills

Level 1 end-user support

Windows/macOS environments

Basic networking

Customer service

Job description

Job Description – EUC L1 / Desktop Support / Hardware Technician

• Provide Level 1 end-user support for desktops, laptops, printers, and peripherals
• Install, configure, and troubleshoot hardware, operating systems, and standard applications
• Support Windows/macOS environments, basic networking, and user access issues
• Perform IMAC activities (Install, Move, Add, Change)
• Escalate complex issues to L2/L3 teams as needed
• Deliver onsite and remote support with a strong customer-service focus