End User Support Manager

Sira Consulting, an Inc 5000 company; Jersey City (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading consulting firm is seeking a highly skilled EUC Engineer to join their global End User Computing team. The individual will be responsible for engineering, deploying, and automating the Windows desktop environment, ensuring stability and security. Key responsibilities include managing Microsoft Intune, leading complex troubleshooting efforts, and developing advanced PowerShell automation scripts. The ideal candidate should have extensive experience with Windows 11, Intune, and MECM, combining strong technical skills with problem-solving abilities.

Qualifications

• Extensive hands-on experience with Windows 11 OS, including troubleshooting techniques.
• Deep knowledge of Intune, Autopilot, and Azure AD device management.
• Advanced PowerShell developer with modular automation capabilities.

Responsibilities

• Engineer and maintain a global Windows 11 desktop environment.
• Implement and manage Microsoft Intune for device management.
• Provide 3rd-line engineering support for escalated desktop issues.

Skills

Windows 11 OS troubleshooting

Microsoft Intune

PowerShell automation

MECM deployments

Monitoring and digital experience

Tools

Nexthink

Azure AD

Virtualization (VDI)

Job description

We are seeking a highly skilled EUC Engineer to join our global End User Computing team. This individual will be responsible for engineering, deploying, automating, and supporting the modern Windows desktop environment across the enterprise. The role requires deep technical expertise, strong problem‑solving abilities, and the ability to operate effectively within a fast‑paced, global environment.

You will work closely with other engineering teams, service operations, and security stakeholders to ensure a secure, highly available, and seamless experience for all end users.

Key Responsibilities

• Engineer, maintain, and optimize a global Windows 11 desktop environment, ensuring stability, performance, and security.
• Own OS image engineering, lifecycle management, configuration baselines, and feature update strategies.
• Lead complex troubleshooting efforts using logs, diagnostics, and telemetry.

Modern Device Management

• Design, implement, and manage Microsoft Intune for configuration, policy enforcement, compliance, application packaging, and advanced device management.
• Lead Windows Autopilot deployments, provisioning workflows, and zero‑touch onboarding processes.
• Integrate Intune with Azure AD, security baselines, conditional access, and compliance frameworks.
• Drive all aspects of MECM administration and engineering, including:
• Task sequence creation and optimization (OSD, refresh, break/fix workflows)
• Patch management and compliance reporting
• Infrastructure health and performance tuning
• Implement and automate MECM‑related processes to reduce operational overhead.

Automation & PowerShell Development

• Design and maintain advanced PowerShell automation for:
• Automation
• Remediation scripts
• User provisioning
• Data transformation and reporting
• Develop reusable automation modules that support engineering and operational workflows.

Monitoring & Digital Experience (Nexthink – Nice to Have)

• Use Nexthink (or similar DEX tools) to monitor endpoint performance, identify trends, and proactively improve user experience.
• Develop custom remote actions, dashboards, and investigations (if Nexthink is available).

Operational Excellence

• Provide 3rd‑line engineering support for escalated desktop issues, including collaboration with security, networking, server engineering, and service desk teams.
• Participate in an on‑call rotation and support planned weekend engineering activity for global deployments.
• Maintain detailed documentation, runbooks, and architecture diagrams.
• Contribute to strategic projects such as hardware refresh, OS migrations, security initiatives, and global transformation programmes.

Required Skills & Experience

Technical Expertise

• Extensive hands‑on experience with Windows 11 OS, including registry, file systems, event logs, troubleshooting techniques, and performance tuning.
• Deep knowledge of Intune, Autopilot, and Azure AD device management.
• Strong engineering‑level experience with MECM, including deployments, task sequences, and compliance.
• Advanced PowerShell developer, capable of writing clean, modular, production‑ready automation.
• Experience with enterprise patching, software distribution, and GPO/modern policy management.

Bonus Skills

• Experience with Nexthink (dashboards, investigations, RA scripting).
• Knowledge of Active Directory, Group Policy, conditional access, and security baselines.
• Understanding of end‑user hardware (laptops, workstations, peripherals) and driver/firmware lifecycle management.
• Familiarity with virtualization (VDI), remote access technologies, and ITIL processes.