ETF Client Services Lead

Brown Brothers Harriman; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Brown Brothers Harriman (BBH) is seeking a Client Service Supervisor to join our ETF Operations Team. You will be the escalation point for complex client inquiries, manage a team, and ensure high client service levels while overseeing PCF operations and NAV validation.

The ideal candidate has a strong ETF/fund accounting background, understanding of corporate actions, a risk mindset, and excellent communication and organizational skills. This role emphasizes practical, best-practice solutions.

Qualifications

• Strong ETF/fund accounting background.
• Understanding of Corporate Actions.
• Have a risk mindset.
• Excellent communication skills.
• Excellent organization skills.
• Balance best practice with practical solutions.
• Strong technical ability.

Responsibilities

• ETF Operations subject matter expertise; resolve ETF Operations inquiries and manage junior staff to meet deadlines.
• Validate and analyze NAV impacts to ensure PCF is calculated nightly.
• Understand corporate action processing and trade processing as relevant.

Skills

ETF/fund accounting

Corporate actions

Risk mindset

Communication skills

Organization skills

Practical solutions

Technical ability

Education

BS/BA in Finance or Accounting

Job description

Brown Brothers Harriman (BBH) is seeking a Client Service Supervisor to join our ETF Operations Team. You will be the escalation point for complex client inquiries, manage a team, and ensure high client service levels while overseeing PCF operations and NAV validation.

The ideal candidate has a strong ETF/fund accounting background, understanding of corporate actions, a risk mindset, and excellent communication and organizational skills. This role emphasizes practical, best-practice solutions.