ETF Services Lead - Client Operations

BNY Mellon; Boston (MA); On-site; USD 52,000 - 86,000; Full time

Benefits offered by this job

Flexible global resources and tools

Generous paid leaves

Programs for health and wellbeing

Job summary

BNY Mellon in Boston is looking for a Specialist in ETF Services to manage a client processing support team. Responsibilities include serving as the point of contact for clients, handling complex inquiries, and participating in account updates.

The ideal candidate will have at least a high school diploma, with a bachelor’s preferred, and experience in financial services is a plus. BNY offers competitive compensation along with comprehensive benefits and support for personal and professional growth.

Qualifications

• High school/secondary school or equivalent education.
• Bachelor's degree preferred.
• Experience in the securities or financial services industry is a plus.

Responsibilities

• Lead day-to-day operations of client processing support team.
• Act as primary contact for clients and manage communications.
• Participate in processing updates to client accounts.
• Handle complex client inquiries and support managers.
• Work with systems teams for efficiency and risk mitigation.
• Check work of team members and support supervisory actions.
• Support achievement of team objectives.

Skills

High school or equivalent

Experience in securities or financial services

Education

Bachelor's degree preferred

Job description

BNY Mellon in Boston is looking for a Specialist in ETF Services to manage a client processing support team. Responsibilities include serving as the point of contact for clients, handling complex inquiries, and participating in account updates.

The ideal candidate will have at least a high school diploma, with a bachelor’s preferred, and experience in financial services is a plus. BNY offers competitive compensation along with comprehensive benefits and support for personal and professional growth.