Client Service Supervisor-ETF

Brown Brothers Harriman & Co.; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Brown Brothers Harriman (BBH) is seeking a Client Service Supervisor for the ETF Operations team in Boston. You will serve as the escalation point for complex client inquiries, supervise junior staff, and ensure timely service and accuracy of ETF operations.

The role requires ETF/fund accounting expertise, understanding of corporate actions, and a client-focused mindset. You will review NAV impacts and PCF nightly calculations, while upholding control standards and delivering trusted value to

Qualifications

• Strong ETF/fund accounting background
• Understanding of Corporate Actions
• Have a risk mindset
• Excellent communication skills
• Excellent organization skills
• Balance best practice with practical solutions
• Strong technical ability

Responsibilities

• ETF Operations subject matter expertise is important for this role. You will be dealing with clients helping to resolve ETF Operations related inquiries as well as managing junior staff to ensure deadlines are being met.
• You will also be validating and analyzing NAV impacts in order to ensure that the ETF Portfolio Composition File (PCF) is calculated accurately on a nightly basis.
• Understanding corporate action processing and trade processing is relevant as well.

Skills

ETF/fund accounting background

Understanding of Corporate Actions

Risk mindset

Excellent communication skills

Excellent organization skills

Balance best practice with practical解决

Strong technical ability

Education

BS/BA degree (finance or accounting related concentration preferred), and/or equivalent work experience

Strong fund accounting experience and knowledge

ETF experience is a plus

Managing or supervisory experience preferred

Job description

About the Team

We are experiencing growth in the ETF business as the industry is also seeing growth in the ETF market.

Join a diverse team with a fast-paced challenging environment. We believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens, and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands an innovative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in by providing trusted value to client service.

Role Overview

Join us as a Client Service Supervisor ETF Team. Brown Brothers Harriman is currently recruiting Client Service Supervisor to join our ETF Operations Team. In this role you will be the escalation point for complex client inquiries, be responsible for high client service, PCF operations, and for managing a team.

Key Responsibilities

ETF Operations subject matter expertise is important for this role. You will be dealing with clients helping to resolve ETF Operations related inquiries as well as managing junior staff to ensure deadlines are being met. You will also be validating and analyzing NAV impacts in order to ensure that the ETF Portfolio Composition File (PCF) is calculated accurately on a nightly basis. Understanding corporate action processing and trade processing is relevant as well.

To be Successful you’ll need:

• Strong ETF/fund accounting background
• Understanding of Corporate Actions
• Have a risk mindset
• Excellent communication skills
• Excellent organization skills
• Balance best practice with practical solutions
• Strong technical ability

Qualifications:

• Strong client service and relationship management skills
• BS/BA degree (finance or accounting related concentration preferred), and/or equivalent work experience.
• Strong fund accounting experience and knowledge.
• ETF experience is a plus.
• Managing or supervisory experience preferred

Salary Range

$65,000 - $90,000 Base Salary + Annual Target Bonus

Benefits

BBH's total rewards package recognizes your contributions with more than just a paycheck- providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being. We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development - so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice - creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often - pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours. Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Brown Brothers Harriman (BBH) is a global financial services firm known for premium service and specialist expertise. BBH works with leading asset managers, financial institutions, private businesses and their owners, wealthy families, and sophisticated institutional investors. As a private partnership, we are uniquely built to put clients first and create success that lasts. We believe our success starts with yours. At BBH, partnership is more than just a form of ownership-it’s our approach to business and relationships. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. No matter where you sit in the organization, everyone is empowered to contribute their ideas and perspective. BBHers can pick up the phone and call any colleague, and they are happy to help - which is why expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. Delivering for our clients and each other energizes us. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often - pushing the boundaries of innovation. Every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.