Estoppel & Front Desk Administrator

FirstService Residential; Poinciana (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Gym access

Pool access

Job summary

FirstService Residential is seeking an Administration Clerk in Florida to deliver exceptional customer service to residents and support front desk operations. You will handle estoppel documents, process payments, respond to inquiries by phone or email, and manage mail and general administration daily.

The role requires strong computer skills, administrative background, and excellent interpersonal abilities. Schedule is Monday–Friday with full-time benefits and occasional overtime.

Qualifications

• Solid computer skills (MS Word, Excel, email, etc.).
• Administrative background is preferred.
• Outstanding interpersonal and communication skills.
• Ability to multitask and work with residents and staff.
• Self-starter who can work independently and prioritize tasks.
• Cheerful, positive, and team-oriented demeanor.

Responsibilities

• Prepare and execute estoppel documents and process related payments.
• Process refunds and daily transaction reports.
• Provide customer service to residents and assist with front desk coverage daily.
• Provide accounting assistance when residents inquire about their accounts.
• Upload estoppel documents into Connect and annotate notes accordingly.
• Research county records for deeds and title when needed for estoppel accuracy.
• Assist Office Manager with mail distribution and check logging.
• Answer resident inquiries by phone or email.
• Process new ownership information and deeds.
• Perform other duties as assigned.

Skills

Solid computer skills

Administrative background

Excellent customer service

Interpersonal skills

Multitasking

Independent worker

Positive attitude

Job description

FirstService Residential is seeking an Administration Clerk in Florida to deliver exceptional customer service to residents and support front desk operations. You will handle estoppel documents, process payments, respond to inquiries by phone or email, and manage mail and general administration daily.

The role requires strong computer skills, administrative background, and excellent interpersonal abilities. Schedule is Monday–Friday with full-time benefits and occasional overtime.