Estoppel & Front Desk Administrator

FirstService Residential; Haines City (FL); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Free access to gym

Swimming pools

Job summary

FirstService Residential is seeking an Administration Clerk to provide exceptional customer service to residents in Florida. You will support front desk coverage, handle estoppel documents from start to finish, respond to inquiries by phone and email, and manage mail and other administrative duties.

Responsibilities include processing payments, researching deeds, and assisting with office operations to ensure accurate and timely processing for residents and property management staff.

Qualifications

• Proficient with MS Word and Excel for document drafting and data entry.
• Experience in administrative roles and office support.
• Strong interpersonal and communication abilities with residents and staff.
• Ability to think critically, solve problems and manage tasks independently.

Responsibilities

• Prepare and execute estoppel documents and process related payments.
• Process refunds and daily transaction reports.
• Provide customer service to residents and assist with front desk coverage daily.
• Provide accounting assistance to residents with account questions.
• Upload estoppel documents into Connect and maintain notes for estoppel records.
• Research county deeds and titles to ensure accurate estoppel information.
• Assist Office Manager with opening mail, logging checks, and distributing mail.
• Answer resident inquiries by phone or email.
• Process new ownership information and deeds.
• Perform other duties as assigned.

Skills

Microsoft Word

Excel

Mass email

Database management

Interpersonal skills

Office management

Communication skills

Self-starter

Multi-tasking

Critical thinking

Tools

Connect program

Job description

FirstService Residential is seeking an Administration Clerk to provide exceptional customer service to residents in Florida. You will support front desk coverage, handle estoppel documents from start to finish, respond to inquiries by phone and email, and manage mail and other administrative duties.

Responsibilities include processing payments, researching deeds, and assisting with office operations to ensure accurate and timely processing for residents and property management staff.