Administration Clerk

FirstService Residential; Kissimmee (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Gym access

Swimming pools

Job summary

FirstService Residential is seeking an Administration Clerk in Kissimmee, FL to deliver exceptional resident service and support front desk operations. You will handle estoppel documents from start to finish, respond to inquiries by phone and email, and manage mail and routine administration tasks.

The role requires solid computer skills, administrative experience, and strong communication. This full-time position offers benefits and opportunities to support multiple departments within the

Qualifications

• Solid computer skills with Word and Excel; experience with databases.
• Administrative background with office experience.
• Strong interpersonal and communication abilities.
• Ability to work independently and handle multiple tasks.
• Cheerful, friendly demeanor and team player.

Responsibilities

• Prepare and execute estoppel documents and process payments.
• Process refunds and daily transaction reports.
• Provide customer service and front desk coverage daily.
• Assist residents with account inquiries.
• Upload estoppel documents into Connect and maintain notes.
• Research county records for deeds and titles as needed.
• Assist Office Manager with mail handling and check logging.
• Answer resident inquiries by phone and email.
• Process new ownership information and deeds.
• Other duties as assigned.

Skills

Computer skills

Administrative experience

Interpersonal skills

Multitasking

Critical thinking

Communication skills

Teamwork

Self-motivation

Tools

Microsoft Word

Microsoft Excel

Mass email

Database management

Job description

Description

Job Overview

As an Administration Clerk, you will provide excellence in customer service to all residents and assist with front desk coverage. Will see through the process from start to finish on estoppel documents. Respond to inquiries by phone, and/or emails. Handle mail and other Administration duties.

Your Responsibilities

• Prepare and execute estoppel documents along with process payments for the requests.
• Process refunds and daily reports of transactions.
• Provide customer service to all residents and assist with front desk coverage on a daily basis as needed.
• Provide accounting assistance when needed to residents who inquire and have questions about their account.
• Upload all estoppel documents into Connect program and ensure to make all necessary notes in reference to the estoppel that have been issued for property.
• Research County records for deeds, Certificate of Title when necessary to ensure proper information is on file for the estoppel and account.
• Provide assistance when it’s needed to the Office Manager with the help of opening and distributing incoming mail to all departments and logging any necessary checks into the check log.
• Answer resident inquiries by phone and/or emails
• Process new ownership information and deeds.
• Other duties as assigned.

Skills & Qualifications

• Solid computer skills (Microsoft Word, Excel, mass email, database management, etc.).
• Administrative background.
• Outstanding interpersonal, office management and communication skills, as well as a self-starter and multi-tasker.
• Critical thinking, complex problem solving, judgment and decision making.
• Exercise all duties and tasks in a cheerful and friendly manner as well as be a team player, together with office staff and residents to achieve all events successfully.
• Ability to work independently and be self-driven, with ability to identify, plan and prioritize business opportunities.
• Ability to maintain positivity and diplomacy in a fast-paced environment.
• Excellent organization, motivation and interpersonal skills.
• Excellent customer service skills
• Ability to communicate and provide guidance.

Physical Requirements

• Ability to workunderusualofficeconditions.
• Mustbeabletostand,sitwalkand occas ionallyclimb.
• Th e i ncu m ben t m us t b e o ca l l a t a l l ti m e s an d a b l e t o w o r k e x t e n d e d a n d f l e x i b l e hou r an d w e e k e n d as needed.
• Physcialde mandsinc leedbit yt olifteupto30l bs.

Additional Information

• Schedule: Monday-Friday 8:00am – 5:00pm
• Property specific perks (free access to gym, swimming pools)

What We Offer

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$16.00