Estonian Support Specialist — Relocation + Training

Mercier Consultancy Group; United States; Remote; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package

Performance bonus

Career development

Job summary

Mercier Consultancy Group is seeking an Estonian Speaking Support Specialist to join our global Customer Support team in Bulgaria. The role involves helping Estonian-speaking clients with technical and functional issues and delivering exceptional service.

You will collaborate with international colleagues, document interactions, and utilize product knowledge to guide clients. A fully paid relocation package and relocation support accompany a competitive monthly salary, along with ongoing

Qualifications

• Proficiency in Estonian (written and spoken).
• Clear and effective written and verbal communication in English.
• Experience in customer support or service roles is preferred.

Responsibilities

• Provide high-quality technical and functional support to customers via phone, email, and chat.
• Maintain professionalism and high standards in customer interactions.
• Document customer interactions accurately and resolve issues promptly.
• Collaborate with international team members to improve service delivery.
• Maintain comprehensive knowledge of products to assist Estonian-speaking clients.
• Meet and strive to exceed performance targets and KPIs.
• Contribute to ongoing improvement of support processes.

Skills

Estonian

English

Customer service

Problem solving

Team collaboration

Job description

Mercier Consultancy Group is seeking an Estonian Speaking Support Specialist to join our global Customer Support team in Bulgaria. The role involves helping Estonian-speaking clients with technical and functional issues and delivering exceptional service.

You will collaborate with international colleagues, document interactions, and utilize product knowledge to guide clients. A fully paid relocation package and relocation support accompany a competitive monthly salary, along with ongoing