Finnish Speaking Support Specialist - Relocation & Perks

Employers from Greece; United States; A distancia; USD 17.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

Career development programs

Descripción de la vacante

Mercier Consultancy Group in Sofia, Bulgaria, is seeking a Finnish Speaking Support Specialist to join our fast-growing customer support team. You will provide high-quality assistance to Finnish-speaking clients across phone, email, and live chat, ensuring effective resolutions and high customer satisfaction.

We offer fully paid training, relocation support, and a monthly salary with performance bonuses, along with clear career development opportunities in a multinational environment.

Formación

• Native or fluent Finnish (written and spoken).
• Strong English communication for multinational teams.
• Excellent problem-solving and customer service skills.

Responsabilidades

• Provide high-quality technical and functional assistance to Finnish-speaking clients via phone, email, and live chat.
• Maintain deep knowledge of products and services to resolve inquiries efficiently.
• Deliver professional, empathetic, and solution-oriented customer interactions.
• Document all client interactions in the CRM to track trends and needs.
• Collaborate with international teammates to share best practices.
• Escalate complex issues to appropriate departments while managing expectations.
• Strive to meet KPIs for response times and quality scores.

Conocimientos

Finnish language

Excellent communication

Problem solving

Customer support experience

Descripción del empleo

Mercier Consultancy Group in Sofia, Bulgaria, is seeking a Finnish Speaking Support Specialist to join our fast-growing customer support team. You will provide high-quality assistance to Finnish-speaking clients across phone, email, and live chat, ensuring effective resolutions and high customer satisfaction.

We offer fully paid training, relocation support, and a monthly salary with performance bonuses, along with clear career development opportunities in a multinational environment.