Estonian Speaking Customer Service Agent - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully Paid Training

Health Insurance

Relocation package (flight, transfer,

Monthly performance bonus

Team events

Career progression

Job summary

Mercier Consultancy Group is seeking an Estonian Speaking Customer Service Agent to join our team in Bulgaria, working on a site basis in Sofia. The role focuses on delivering excellent support to Estonian-speaking clients across phone, email, and live chat channels.

The ideal candidate will have native or fluent Estonian, good English, and a proactive, customer‑oriented mindset. Relocation and comprehensive training are provided as part of a competitive compensation package.

Qualifications

• Must be native or fluent in Estonian (spoken and written).
• English proficiency for team communication.
• Valid EU passport enabling relocation to Bulgaria.
• Customer support experience is preferred but not required.
• Strong problem-solving and proactive attitude.

Responsibilities

• Provide exceptional support to Estonian-speaking clients via phone, email, and live chat.
• Resolve complex inquiries with accuracy and empathy.
• Maintain high customer satisfaction with timely information.
• Collaborate with internal teams to improve service quality.
• Document interactions in the CRM system.
• Adapt to product updates and standard support procedures.
• Contribute to a positive office atmosphere and pursue excellence.

Skills

Estonian (native/fluent)

English proficiency

EU passport

Customer service experience

Job description

at Mercier Consultancy Group

Estonian Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. With a commitment to excellence and professional growth, we are proud to facilitate career-defining opportunities for multilingual professionals globally.

Job Overview

We are currently seeking a motivated professional for an Estonian Speaking Customer Service Agent position in Bulgaria, based in the vibrant capital of Sofia. This role within the Customer Support Services industry offers the perfect blend of career progression, cultural immersion, and an inclusive international work environment.

Key Responsibilities

• Deliver exceptional support to Estonian-speaking clients within the Customer Support Services industry.
• Resolve complex inquiries through phone, email, and live chat channels with precision and empathy.
• Maintain high levels of customer satisfaction by providing accurate and timely information.
• Collaborate with internal teams to improve overall service quality and efficiency in this Estonian-speaking job.
• Document all interactions meticulously within the company’s CRM system to ensure seamless service delivery.
• Adapt quickly to evolving product updates and industry-standard support procedures.
• Contribute to the positive and energetic atmosphere of the office while pursuing excellence in your daily tasks.

Requirements

• Native or fluent Estonian (spoken and written) is mandatory for this role.
• Proficiency in English to effectively communicate within our diverse team.
• Valid EU passport, enabling seamless relocation to Bulgaria for this on-site position.
• Previous experience in the Customer Support Services industry is highly preferred but not required.
• Strong problem-solving skills and a genuine passion for helping people.
• Resilience and a proactive attitude towards professional development.

Benefits

What We Offer

• Competitive Monthly Salary package commensurate with experience.
• Fully Paid Training to ensure your success in the Customer Support Services industry.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and temporary hotel stay).
• Lucrative Monthly Performance Bonus based on your individual achievements.
• And Much More, including team events and a clear path for internal career progression.

Life in Bulgaria

Choosing one of our jobs in Bulgaria means stepping into a country with a rich cultural history and a modern, rapidly growing economy. Sofia is a city that never sleeps, offering a fantastic climate, a vibrant nightlife, and a welcoming community that makes it one of the most exciting hubs for international talent in Europe. Living in Bulgaria provides a perfect balance of affordability and a high quality of life that is hard to find elsewhere.

Beyond the professional benefits, Bulgaria offers breathtaking landscapes, ranging from the majestic Vitosha mountain range to beautiful coastal retreats. When you accept this Estonian Speaking Customer Service Agent position in Bulgaria, you are not just getting a job; you are embracing a new lifestyle. Enjoy incredible local cuisine, a low cost of living, and the warm hospitality for which Bulgaria is famously known.