Estonian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package

Performance bonus

Career development

Job summary

Mercier Consultancy Group is seeking an Estonian Speaking Support Specialist to join our global Customer Support team in Bulgaria. The role involves helping Estonian-speaking clients with technical and functional issues and delivering exceptional service.

You will collaborate with international colleagues, document interactions, and utilize product knowledge to guide clients. A fully paid relocation package and relocation support accompany a competitive monthly salary, along with ongoing

Qualifications

• Proficiency in Estonian (written and spoken).
• Clear and effective written and verbal communication in English.
• Experience in customer support or service roles is preferred.

Responsibilities

• Provide high-quality technical and functional support to customers via phone, email, and chat.
• Maintain professionalism and high standards in customer interactions.
• Document customer interactions accurately and resolve issues promptly.
• Collaborate with international team members to improve service delivery.
• Maintain comprehensive knowledge of products to assist Estonian-speaking clients.
• Meet and strive to exceed performance targets and KPIs.
• Contribute to ongoing improvement of support processes.

Skills

Estonian

English

Customer service

Problem solving

Team collaboration

Job description

Estonian Speaking Support Specialist

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-leading corporations. As a leader in European staffing, we pride ourselves on facilitating career-defining opportunities within the dynamic Customer Support Services sector.

Job Overview

We are currently seeking a motivated professional for an Estonian Speaking Support Specialist position in Bulgaria. This role is a unique opportunity to join a fast-growing team in the Customer Support Services industry, offering a perfect blend of professional growth and an exciting international experience through our comprehensive relocation support.

Key Responsibilities

• Provide high-quality technical and functional support to customers via phone, email, and chat.

• Ensure all customer inquiries are handled with professionalism, maintaining the high standards expected in the Customer Support Services industry.

• Effectively document customer interactions and resolve issues in a timely and accurate manner.

• Collaborate with international team members to share best practices and enhance service delivery.

• Maintain a deep understanding of company products and services to provide expert guidance to Estonian-speaking clients.

• Meet and exceed performance targets and quality KPIs.

• Contribute to the continuous improvement of support processes to ensure excellence in the Customer Support Services sector.

• Native or fluent Estonian (spoken and written).

• Valid EU passport (mandatory).

• Strong proficiency in English to collaborate within our international corporate environment.

• Previous experience in the Customer Support Services industry is considered a significant advantage.

• Excellent communication and problem-solving skills, essential for all Estonian-speaking jobs.

• Positive attitude and a desire to succeed in a fast-paced environment.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you excel in your role.
• Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your transition seamless.
• Monthly Performance Bonus linked to your professional excellence.
• Career development opportunities within one of the top jobs in Bulgaria.
• And Much More

Life in Bulgaria

Relocating for the Estonian Speaking Support Specialist position in Bulgaria puts you in the heart of a vibrant, emerging European hub. Bulgaria offers a perfect balance of rich historical culture, a mild Mediterranean-influenced climate, and a modern lifestyle that is becoming increasingly attractive for those seeking high-quality Estonian-speaking jobs abroad.

Beyond the career benefits, Bulgaria provides an affordable cost of living and an exquisite culinary scene, making your stay exceptionally comfortable. By joining our team for this Estonian Speaking Support Specialist position in Bulgaria, you will join an international community, explore stunning landscapes, and enjoy a quality of life that makes Bulgaria one of the most sought-after destinations for professionals today.