Estonian-Speaking CSR: Relocation to Bulgaria + Training

Employers from Greece; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully Paid Training

Health Insurance

Relocation package (flight, transfer,

Monthly performance bonus

Team events

Career progression

Job summary

Mercier Consultancy Group is seeking an Estonian Speaking Customer Service Agent to join our team in Bulgaria, working on a site basis in Sofia. The role focuses on delivering excellent support to Estonian-speaking clients across phone, email, and live chat channels.

The ideal candidate will have native or fluent Estonian, good English, and a proactive, customer‑oriented mindset. Relocation and comprehensive training are provided as part of a competitive compensation package.

Qualifications

• Must be native or fluent in Estonian (spoken and written).
• English proficiency for team communication.
• Valid EU passport enabling relocation to Bulgaria.
• Customer support experience is preferred but not required.
• Strong problem-solving and proactive attitude.

Responsibilities

• Provide exceptional support to Estonian-speaking clients via phone, email, and live chat.
• Resolve complex inquiries with accuracy and empathy.
• Maintain high customer satisfaction with timely information.
• Collaborate with internal teams to improve service quality.
• Document interactions in the CRM system.
• Adapt to product updates and standard support procedures.
• Contribute to a positive office atmosphere and pursue excellence.

Skills

Estonian (native/fluent)

English proficiency

EU passport

Customer service experience

Job description

Mercier Consultancy Group is seeking an Estonian Speaking Customer Service Agent to join our team in Bulgaria, working on a site basis in Sofia. The role focuses on delivering excellent support to Estonian-speaking clients across phone, email, and live chat channels.

The ideal candidate will have native or fluent Estonian, good English, and a proactive, customer‑oriented mindset. Relocation and comprehensive training are provided as part of a competitive compensation package.