Estimator: Elevate Customer Experience & Vehicle Repairs

Boyd Group Services; Madeira (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

Gerber Collision & Glass in United States is seeking an Estimator responsible for creating vehicle repair estimates, coordinating repairs, and communicating with customers and insurance companies throughout the process. This role ensures accurate damage assessment and proper documentation of repairs and parts while aligning with team KPIs to deliver top-tier service.

The Estimator will collaborate with insurance providers, document all customer communications, and maintain excellent customer

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required

Job description

Gerber Collision & Glass in United States is seeking an Estimator responsible for creating vehicle repair estimates, coordinating repairs, and communicating with customers and insurance companies throughout the process. This role ensures accurate damage assessment and proper documentation of repairs and parts while aligning with team KPIs to deliver top-tier service.

The Estimator will collaborate with insurance providers, document all customer communications, and maintain excellent customer