Estimator - Auto Collision Repair & Customer Experience

Mobile Auto Solutions, LLC; Paducah, Northern (KY, KY); Hybrid; USD 75,000 - 90,000; Full time

Job summary

The Boyd Group is seeking an Estimator in Paducah, KY, to deliver exceptional customer experiences by creating detailed vehicle damage estimates and coordinating repairs with insurance companies. You will document interactions and guide customers through the repair process to meet KPIs.

Minimum education includes a high school diploma; DRP compliance and I-CAR training are supported. The role offers growth opportunities and annual compensation around $75k+ based on weekly closed sales.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Basic Computer Skills

Valid Driver’s License

I-CAR Training

DRP Compliance

Education

High School Diploma or equivalent

Job description

The Boyd Group is seeking an Estimator in Paducah, KY, to deliver exceptional customer experiences by creating detailed vehicle damage estimates and coordinating repairs with insurance companies. You will document interactions and guide customers through the repair process to meet KPIs.

Minimum education includes a high school diploma; DRP compliance and I-CAR training are supported. The role offers growth opportunities and annual compensation around $75k+ based on weekly closed sales.