Collision Estimator — Customer‑Focused Repair Pro

Boyd Group Services; Minnesota; On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Bonuses

Commission-based pay

Performance incentives

Job summary

Boyd Group Services in Minnesota is seeking an Auto Estimator to deliver accurate damage appraisals and coordinate repair needs for customers and insurers. You will communicate throughout the repair process, document vehicle damage, and help ensure KPIs are met while providing outstanding customer experiences.

The role requires knowledge of repair procedures, DRP compliance, and I-CAR training readiness, plus a valid driver’s license.

Qualifications

• Knowledge of repairs and OE guidelines.
• Basic computer skills.
• Awareness of where to look for answers.
• Compliance for DRP's minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid driver's license.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Knowledge of Repairs and OE Guidelines

Basic Computer Skills

Awareness of where to look for answers

Compliance for DRP's minimum 1-year

Must be willing to complete I-CAR

Valid Driver's License

Education

High School Diploma or equivalent

Job description

Boyd Group Services in Minnesota is seeking an Auto Estimator to deliver accurate damage appraisals and coordinate repair needs for customers and insurers. You will communicate throughout the repair process, document vehicle damage, and help ensure KPIs are met while providing outstanding customer experiences.

The role requires knowledge of repair procedures, DRP compliance, and I-CAR training readiness, plus a valid driver’s license.