Estimator - Auto Repairs & Customer Experience

Boyd Group Services; Franklin (VA); On-site; USD 68,000 - 83,000; Full time

Job summary

The Boyd Group Services is seeking an Estimator in Franklin, KY to deliver an exceptional customer experience by creating accurate estimates and coordinating repairs for insured customers. You will document needed repairs, communicate with customers and insurance companies, and help the shop achieve its KPIs while maintaining compliance with DRP guidelines.

Daily duties include updating customers, guiding them through the repair process, participating in production walks, and supporting team

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provide positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team
• Support all team members when required
• Participate in monthly Health & Safety and staff meetings
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

I-CAR Training

Valid Driver's License

Awareness of where to look for answers

Education

High School Diploma or equivalent

Job description

The Boyd Group Services is seeking an Estimator in Franklin, KY to deliver an exceptional customer experience by creating accurate estimates and coordinating repairs for insured customers. You will document needed repairs, communicate with customers and insurance companies, and help the shop achieve its KPIs while maintaining compliance with DRP guidelines.

Daily duties include updating customers, guiding them through the repair process, participating in production walks, and supporting team