Estimator - Collision Repair with Commission Potential

Holdings LLC; Easton (Northampton County); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

Medical insurance (Day 1)

401(k) matching

Short-Term Disability & Life Insurance

Education opportunities

Safety glasses program

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences, create accurate vehicle damage appraisals, and coordinate repairs with teams and insurance partners. This role focuses on clear communication, KPI attainment, and adherence to DRP processes.

The Estimator will document interactions, guide customers through the repair process, and ensure timely delivery while upholding the WOW Operating Way standards and company values.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver's License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Way's regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily "production walks" with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain the store's KPI's by maximizing role performance.
• Uphold the company's Core Values : Honesty, Integrity & Respect.

Skills

Resourcefulness

Computer skills

DRP compliance

I-CAR training

Driver's license

Education

High school diploma

Tools

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences, create accurate vehicle damage appraisals, and coordinate repairs with teams and insurance partners. This role focuses on clear communication, KPI attainment, and adherence to DRP processes.

The Estimator will document interactions, guide customers through the repair process, and ensure timely delivery while upholding the WOW Operating Way standards and company values.