Estimator - Collision Repair & Glass (Commission)

Boyd Group; Town of Webster (NY); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

PTO

Paid Parental Leave

Paid holidays

Insurance Day 1

401(k) Retirement Plan

Disability & Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while accurately assessing vehicle damage and coordinating repairs with customers and insurers. You will document interactions, guide customers through the repair process, and ensure all insurance requirements and WOW standards are met.

The role requires knowledge of repairs, a high school diploma, basic computer skills, and at least 1 year of DRP experience.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Basic Computer Skills

Valid Driver's License

I-CAR Training

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while accurately assessing vehicle damage and coordinating repairs with customers and insurers. You will document interactions, guide customers through the repair process, and ensure all insurance requirements and WOW standards are met.

The role requires knowledge of repairs, a high school diploma, basic computer skills, and at least 1 year of DRP experience.