Estimator — Collision Repair & Insurance Liaison

Glass America; Smyrna (TN); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

PTO

Parental Leave

Health Insurance

401(k) Match

Education Opportunities

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is hiring an Estimator to deliver exceptional customer experiences by creating accurate estimates and coordinating repairs with customers and insurance providers. You will assess vehicle damage, document required repairs and parts, and guide customers through the repair journey to meet KPIs.

The role requires knowledge of repair procedures, OE guidelines, attention to detail, and the ability to communicate clearly with clients and insurers.

Qualifications

• Knowledge of Repairs and OE Guidelines
• Basic Computer Skills
• Compliance for DRP’s
• Awareness of where to look for answers
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Knowledge of Repairs and OE Guidelines

Basic Computer Skills

Compliance for DRP’s

Awareness of where to look for answers

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is hiring an Estimator to deliver exceptional customer experiences by creating accurate estimates and coordinating repairs with customers and insurance providers. You will assess vehicle damage, document required repairs and parts, and guide customers through the repair journey to meet KPIs.

The role requires knowledge of repair procedures, OE guidelines, attention to detail, and the ability to communicate clearly with clients and insurers.