Estimator - Collision Repair & Glass: Customer-Focused Expert

Boyd Group; North Ridgeville (OH); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

PTO

Parental Leave

Health Insurance

401(k)

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is hiring an Estimator to deliver exceptional customer experiences while creating accurate repair estimates and coordinating with customers and their insurers.

You will document interactions, guide customers through the repair process, and ensure compliance with all programs and WOW standards. Join a collaborative team in a fast-paced collision and glass service environment.

Qualifications

• Minimum one year experience in an estimator or customer-facing role.
• Knowledge of DRP’s and insurance processes.
• Basic computer skills and ability to comply with procedures.

Responsibilities

• Document and update all customer interactions with pertinent details.
• Provide accurate information and guide customers through repair process.
• Ensure compliance with insurance program requirements and WOW standards.
• Communicate customer needs to the appropriate team members.
• Participate in daily production walks and safety meetings as required.
• Support team members and assist with training sessions.

Skills

Customer service

Communication

Attention to detail

Team collaboration

Problem solving

Education

High School Diploma or equivalent

I-CAR Training

Valid Driver’s License

Job description

Gerber Collision & Glass is hiring an Estimator to deliver exceptional customer experiences while creating accurate repair estimates and coordinating with customers and their insurers.

You will document interactions, guide customers through the repair process, and ensure compliance with all programs and WOW standards. Join a collaborative team in a fast-paced collision and glass service environment.