Estimator - Collision Repair & Customer Experience

Boyd Group; Blue Ash (OH); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Paid PTO

Parental leave

Health insurance

401(k) with company match

Short-term disability

Life insurance

Training opportunities

Job summary

Gerber Collision & Glass in Blue Ash, OH is seeking an Estimator to create accurate vehicle damage appraisals, coordinate repairs, and communicate with customers and insurers to deliver a top-tier repair experience.

You will document interactions, guide customers through the repair process, and work with the team to meet KPIs. A high school diploma and driving license are required; I-CAR training is a plus. Training and benefits are provided by the company.

Qualifications

• High School Diploma or equivalent.
• Knowledge of repairs and OE guidelines.
• Willing to complete I-CAR training.
• Valid driver’s license required.
• Basic computer skills and DRP compliance knowledge.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Guide customers through the repair process and ensure excellent service.
• Ensure compliance with insurance requirements and DRP processes.
• Participate in daily production walks and safety meetings as required.
• Attend training sessions and workshops recommended by the Store Manager.

Skills

Customer communication

Team collaboration

Basic computer skills

Education

High School diploma or equivalent

I-CAR training

Valid driver's license

Job description

Gerber Collision & Glass in Blue Ash, OH is seeking an Estimator to create accurate vehicle damage appraisals, coordinate repairs, and communicate with customers and insurers to deliver a top-tier repair experience.

You will document interactions, guide customers through the repair process, and work with the team to meet KPIs. A high school diploma and driving license are required; I-CAR training is a plus. Training and benefits are provided by the company.