Estimator, Auto Repair & Insurance Claims Lead

JHCC Holdings LLC; Paducah (KY); On-site; USD 64,000 - 86,000; Full time

Job summary

The Boyd Group in Paducah, KY is hiring an Estimator to create accurate damage appraisals and coordinate repairs with customers and insurance companies. You will document all communications and align with team KPIs to ensure a smooth repair journey.

You will guide customers through the repair steps, maintain high service standards, and collaborate with the management team to optimize processes. Competitive compensation and benefits provided.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.

Responsibilities

• Document every customer interaction with pertinent details.
• Provide accurate, timely information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and processes.
• Honor WOW Operating Ways for customer drop-offs, repair planning, and communication.
• Communicate customer requests to the appropriate team members.
• Provide positive energy when greeting customers in person and by phone.
• Understand required Insurance programs and procedures.
• Participate in daily production walks with Management.

Skills

Basic Computer Skills

1-year experience

OE Guidelines knowledge

I-CAR Training

Education

High School Diploma or equivalent

Job description

The Boyd Group in Paducah, KY is hiring an Estimator to create accurate damage appraisals and coordinate repairs with customers and insurance companies. You will document all communications and align with team KPIs to ensure a smooth repair journey.

You will guide customers through the repair steps, maintain high service standards, and collaborate with the management team to optimize processes. Competitive compensation and benefits provided.