Estimator - Auto Body Repairs & Customer Experience

Gerber Collision & Glass; Hardeeville (SC); On-site; USD 49,000 - 70,000; Full time

Job summary

Gerber Collision & Glass in Hardeeville, SC is seeking an Estimator to create accurate repair estimates and coordinate vehicle repairs with customers and insurers. You will document each step, guide customers through the repair process and help the shop meet KPIs with clear communication.

Candidates should have knowledge of OE guidelines, a high school diploma, and at least 1 year of experience; I-CAR training is required.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document and update customer interactions with details.
• Provide accurate information and guide customers through the repair process.
• Ensure customer service excellence.
• Ensure compliance with insurance client requirements and DRP processes.
• Participate in daily production walks and staff meetings.
• Maintain store KPIs and support team members.
• Adhere to WOW Operating Way’s and core values.

Skills

OE Guidelines

Customer Service

I-CAR Training

Driver's License

DRP Compliance

Basic Computers

Repair Knowledge

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Hardeeville, SC is seeking an Estimator to create accurate repair estimates and coordinate vehicle repairs with customers and insurers. You will document each step, guide customers through the repair process and help the shop meet KPIs with clear communication.

Candidates should have knowledge of OE guidelines, a high school diploma, and at least 1 year of experience; I-CAR training is required.