ESR Client Support & Onboarding Specialist

LanceSoft Inc; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

A client services company in Indianapolis seeks an experienced professional to manage client set-up and provide ongoing administrative support. You will respond to client inquiries and provide technical support for Paychex’s ESR services. The ideal candidate has a BA/BS degree in Business and at least 2 years of experience in customer service or sales. Strong communication skills and analytical abilities are essential for ensuring client satisfaction and service efficiency.

Qualifications

• A minimum of 2 years of experience in customer service, sales or insurance.
• Strong analytical and mathematical skills are required.
• Excellent prioritization and organizational skills.

Responsibilities

• Responsible for client set-up and ongoing administration.
• Responds to inquiries from clients and provides technical product support.
• Gathers and interprets data from various resources to solve issues.

Skills

Customer service

Sales

Analytical skills

Organizational skills

Verbal communication

Written communication

Education

BA/BS degree in Business

Job description

A client services company in Indianapolis seeks an experienced professional to manage client set-up and provide ongoing administrative support. You will respond to client inquiries and provide technical support for Paychex’s ESR services. The ideal candidate has a BA/BS degree in Business and at least 2 years of experience in customer service or sales. Strong communication skills and analytical abilities are essential for ensuring client satisfaction and service efficiency.