eServices Specialist - ACH, Wire & Fraud Ops

Coast360 Federal Credit Union; Guam; On-site; USD 60,000 - 80,000; Full time

Job summary

Coast360 Federal Credit Union in Guam seeks an eServices Specialist to support electronic transactions, ACH originations, wires, and remote deposit capture. You will help protect members, ensure accuracy, and deliver excellent service in a team environment.

The role involves training eServices Officers, monitoring fraud alerts, assisting with ATM/EFT services, and contributing to audits and process improvements while upholding security and confidentiality.

Qualifications

• High school diploma or GED is required.
• 3+ years of electronic services experience in a full-service financial institution (ACH, wires, card services, fraud monitoring, etc.).
• AAP (Accredited ACH Professional) certification is required.
• Valid driver's license is required.
• Strong attention to detail and ability to handle high‑risk transactions.
• Excellent communication, organization, problem‑solving, and interpersonal skills.
• Ability to train others and demonstrate leadership in a team environment.

Responsibilities

• Processes and reviews ACH originations, incoming ACH transactions, and domestic and international wire transfers.
• Monitors daily fraud alerts and contacts members regarding potential fraudulent activity.
• Reviews and clears escalated OFAC alerts and processes Notices of Reclamation.
• Supports card embossing, card inventory, remote deposit capture, check scanning, and share draft processing.
• Trains and provides guidance to eServices Officers on electronic banking products, services, procedures, and transaction processing.

Skills

Attention to detail

Communication skills

Team leadership

Training others

Problem solving

Education

High school diploma or GED

Job description

Coast360 Federal Credit Union in Guam seeks an eServices Specialist to support electronic transactions, ACH originations, wires, and remote deposit capture. You will help protect members, ensure accuracy, and deliver excellent service in a team environment.

The role involves training eServices Officers, monitoring fraud alerts, assisting with ATM/EFT services, and contributing to audits and process improvements while upholding security and confidentiality.