Escrow Branch Manager — Lead Growth & Service

First American; Saint Joseph (MI); On-site; USD 77,000 - 103,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

PTO/paid sick leave

Employee stock purchase plan

Job summary

First American is seeking a Branch Manager to lead our Escrow team in a dynamic, fast-paced environment. You will oversee branch operations, drive market share, and align unit goals with the broader business strategy.

Ideal candidates bring 6+ years in escrow, 3+ years in leadership, and a proven track record of improving service, efficiency, and client satisfaction. This role emphasizes teamwork, accountability, and strategic growth within the Michigan region.

Qualifications

• 6+ years of directly related escrow officer experience.
• 3+ years demonstrated experience in a leadership or management role.
• Results oriented with strong time management, team performance, and project management skills, and must be highly organized and driven to succeed.
• Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential.
• Excellent written and verbal communication skills.
• Customer service focus – passion for promptly responding to customer needs. Values and solicits customer feedback to improve service.

Responsibilities

• Drive the strategic direction, the operations and revenue generation for branches and key accounts within a defined geographic area.
• Act as a neutral third party between buyers and sellers during real estate sales.
• Manage funds and processes real estate transactions.
• Align branch goals with business unit goals.
• Maintain client base and resolves escalated issues; answers questions and provides guidance regarding products, services, policies, or specific transactions.
• Perform duties of an Escrow production position.

Skills

Escrow leadership

Time management

Customer service

Team leadership

Communication

Problem solving

Job description

First American is seeking a Branch Manager to lead our Escrow team in a dynamic, fast-paced environment. You will oversee branch operations, drive market share, and align unit goals with the broader business strategy.

Ideal candidates bring 6+ years in escrow, 3+ years in leadership, and a proven track record of improving service, efficiency, and client satisfaction. This role emphasizes teamwork, accountability, and strategic growth within the Michigan region.