Escrow Acquisition & Service Release Lead

First American; Nevada (IA); On-site; USD 64,300 - 85,700; Full time

Benefits offered by this job

Employee stock purchase plan

Medical, dental, Vision

401k

PTO/paid sick leave

Job summary

First American is seeking an Escrow Acquisition and Service Release Supervisor to oversee processing activities in escrow account management, including payment processing, vendor management, insurance claims, and interest on escrow.

The role drives strategies to scale escrow capabilities and improve department effectiveness. You will report to the VP of Escrow for day-to-day management and work with internal teams and clients to ensure accurate data and on-time transfers.

Qualifications

• Bachelor's degree or relevant work experience.
• 2+ years in a mortgage environment, preferably Escrow Administration or Servicing Transfers.
• Established Leadership Skills – drive organizational change and improvement.
• Results Oriented – analyze opportunities/risks and deliver results.
• Vendor Management – manage service providers and maintain standards.
• Excellent written, presentation and oral communication skills.
• Proficient in MS Office applications.

Responsibilities

• Onboard and acquire new loans; validate prior servicer checklists.
• Coordinate data validation and changes with clients and prior servicers.
• Implement new client onboarding with vendors and testing.
• Manage outgoing servicing transfers; ensure milestones.
• Handle customer research requests and regulatory adherence.
• Oversee department reporting and workflow accuracy.

Skills

Leadership

Results oriented

Communication

Vendor management

Stakeholder collaboration

Education

Bachelor's degree or relevant work experience

Tools

Microsoft Word

Excel

Outlook

BKFS/LPS/MSP

Job description

First American is seeking an Escrow Acquisition and Service Release Supervisor to oversee processing activities in escrow account management, including payment processing, vendor management, insurance claims, and interest on escrow.

The role drives strategies to scale escrow capabilities and improve department effectiveness. You will report to the VP of Escrow for day-to-day management and work with internal teams and clients to ensure accurate data and on-time transfers.